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Answer the CallVirtual Migration in Indian Call Centers$
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Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Pérez

Print publication date: 2013

Print ISBN-13: 9780816689385

Published to Minnesota Scholarship Online: August 2015

DOI: 10.5749/minnesota/9780816689385.001.0001

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Returning the Call

Returning the Call

Chapter:
(p.174) Conclusion Returning the Call
Source:
Answer the Call
Author(s):

Aimee Carrillo Rowe

Sheena Malhotra

Kimberlee Pérez

Publisher:
University of Minnesota Press
DOI:10.5749/minnesota/9780816689385.003.0006

Follow-up interviews with call center CEOs and owners suggests the call center industry is a dynamic formation, retaining its economic force through consolidation, even as its practices are exported to education and other fields of business. The lessons learned through the call center industry, then, will continue to shape the formation of Indian cultural, national, and economic life.

Keywords:   globalization, geography, time-space compression, citizenship, neoliberalism, experience

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