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Answer the CallVirtual Migration in Indian Call Centers$
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Answer the Call: Virtual Migration in Indian Call Centers

Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Pérez

Print publication date: 2013

Print ISBN-13: 9780816689385

Published to Minnesota Scholarship Online: August 2015

DOI: 10.5749/minnesota/9780816689385.001.0001

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PRINTED FROM MINNESOTA SCHOLARSHIP ONLINE (www.minnesota.universitypressscholarship.com). (c) Copyright University of Minnesota Press, 2022. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in MNSO for personal use.date: 01 July 2022

“I Interact with People from All Over the World”

“I Interact with People from All Over the World”

The Politics of Virtual Citizenship

Chapter:
(p.101) 3 “I Interact with People from All Over the World”
Source:
Answer the Call
Author(s):

Aimee Carrillo Rowe

Sheena Malhotra

Kimberlee Pérez

Publisher:
University of Minnesota Press
DOI:10.5749/minnesota/9780816689385.003.0004

Competing and converging forces of citizenship emerge through call center labor. As India rises globally, call center agents simultaneously mobilize neoliberal and national citizenship. Agents’ communication with American callers becomes a new racialized terrain of trans/national inclusion and exclusion.

Keywords:   globalization, geography, time-space compression, citizenship, neoliberalism, experience

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