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Answer the CallVirtual Migration in Indian Call Centers$
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Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Pérez

Print publication date: 2013

Print ISBN-13: 9780816689385

Published to Minnesota Scholarship Online: August 2015

DOI: 10.5749/minnesota/9780816689385.001.0001

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PRINTED FROM MINNESOTA SCHOLARSHIP ONLINE (www.minnesota.universitypressscholarship.com). (c) Copyright University of Minnesota Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in MNSO for personal use.date: 26 September 2021

“I Used to Call Myself Elvis”

“I Used to Call Myself Elvis”

Suspended Mobilities in Indian Call Centers

Chapter:
(p.67) 2 “I Used to Call Myself Elvis”
Source:
Answer the Call
Author(s):

Aimee Carrillo Rowe

Sheena Malhotra

Kimberlee Pérez

Publisher:
University of Minnesota Press
DOI:10.5749/minnesota/9780816689385.003.0003

Call center labor generates a temporal inversion: as agents work the nightshift speaking to American callers, they become estranged from India. Agents, in turn, become fluent in a host of experiences they have never had, creating a sense of affective proximity with U.S. callers designed to overcome geographic distance.

Keywords:   globalization, geography, time-space compression, citizenship, neoliberalism, experience

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