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Rowe, A., Malhotra, S., & Pérez, K. (2013-12-01). Returning the Call. In Answer the Call: Virtual Migration in Indian Call Centers. : University of Minnesota Press. Retrieved 25 Jun. 2022, from https://minnesota.universitypressscholarship.com/view/10.5749/minnesota/9780816689385.001.0001/upso-9780816689385-chapter-6.

Rowe, Aimee Carrillo, Sheena Malhotra, and Kimberlee Pérez. "Returning the Call." Answer the Call: Virtual Migration in Indian Call Centers. : University of Minnesota Press,  24. Minnesota Scholarship Online. Date Accessed 25 Jun. 2022 <https://minnesota.universitypressscholarship.com/view/10.5749/minnesota/9780816689385.001.0001/upso-9780816689385-chapter-6>.

Rowe, Aimee Carrillo, Sheena Malhotra, and Kimberlee Pérez. "Returning the Call." In Answer the Call: Virtual Migration in Indian Call Centers, by Carrillo Rowe, Aimee, Sheena Malhotra, and Kimberlee Pérez.. University of Minnesota Press, 2013. Minnesota Scholarship Online, 2015. doi: 10.5749/minnesota/9780816689385.003.0006.

Rowe AC, Malhotra S, Pérez K. Returning the Call. In: Answer the Call: Virtual Migration in Indian Call Centers. University of Minnesota Press; 2013. https://minnesota.universitypressscholarship.com/view/10.5749/minnesota/9780816689385.001.0001/upso-9780816689385-chapter-6. Accessed June 25, 2022.