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Rowe, A., Malhotra, S., & Pérez, K. (2013-12-01). Returning the Call. In Answer the Call: Virtual Migration in Indian Call Centers. : University of Minnesota Press. Retrieved 25 Jun. 2022, from https://minnesota.universitypressscholarship.com/view/10.5749/minnesota/9780816689385.001.0001/upso-9780816689385-chapter-6.