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Life SupportBiocapital and the New History of Outsourced Labor$
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Kalindi Vora

Print publication date: 2015

Print ISBN-13: 9780816693948

Published to Minnesota Scholarship Online: January 2016

DOI: 10.5749/minnesota/9780816693948.001.0001

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Call Center Agents

Call Center Agents

Commodified Affect and the Biocapital of Care

(p.43) 2 Call Center Agents
Life Support

Kalindi Vora

University of Minnesota Press

This chapter uses ethnographic narratives and Arjun Raina’s dramatic monologue A Terrible Beauty is Born to look at how the technologies and training that create the call center agent as a subject of labor and capital also produce an artificial surplus of affective commodities that can then be transmitted elsewhere through the labor of the call center worker.

Keywords:   Surrogacy, call centers, labor, biocapital, outsourcing, information technology, organ trade, biopolitics, India

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