Doing and Documenting
This chapter explores the techniques for monitoring, assessment, and intervention that shape what counselors can see, know, and do at Driggs House. A significant part of the work at Driggs House involves the ongoing collection, assessment, and display of data about the work. The paperwork that counselors are always rushing to keep current is vital to their work. And though they may regard paperwork as a burdensome distraction, it is actually integral to what they consider as their “real” group home work. As embedded attributes of group home work, paper technologies shape what counselors and residents can know and do. The chapter also describes how paper technologies at Driggs House organize the work they document and translate the ideal of individualized service into practical matters of work.
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